This IT project involves implementing a Customer Relationship Management (CRM) system for a mid-sized sales company. The project follows Agile methodology with 2-week sprints over a 3-month timeline.
The project charter defines scope: user management, contact tracking, sales pipeline, reporting dashboard, and email integration. Out of scope includes mobile app and third-party API integrations. Key stakeholders include sales, marketing, and IT teams.
Risk management identifies potential issues: data migration errors (high impact), user adoption resistance (medium), and integration delays (low). Mitigation strategies include data validation scripts, user training sessions, and dedicated integration resources. A RACI matrix clarifies responsibilities.
